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Refund Policy

A legal disclaimer

In the event that you receive defective goods, please take photos or videos of the items and contact us immediately. We will review the report and help you proceed with the claim. If damage/theft occurred in transit, you must inform your nominated forwarder to file a claim, as we will not be responsible for the issues that arise during shipment. If you received faulty products, we will report them to the suppliers/manufacturers and help you file a claim.


Please do not dispose of the items until further notice. Please take as many photos as possible to expedite the process.

Once you proceed with your payment, it can’t be refunded. It will be posted to your debit note for a future order.

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